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The Pub by Pete Brown(1348)Managing the Professional Service Firm by David H. Maister(463)
Uplifting Service by Ron Kaufman(383)
Raise the Bar: An Action-Based Method for Maximum Customer Reactions by Taffer Jon(321)
The Design Imperative by Steven Chen(311)
The Salon Building Bible (Ready Set Go!) by Jeff Grissler & Eric Ryant(250)
